Never heard of a bot? In fact, a ‘bot’ is a ‘software robot’, it has no physical possibilities of moving. The bot software automates a certain repetitive task. For instance, the majority of question you get as an organization are repetitive. Examples like: What is the delivery date of my sales order? When will the service engineer be onsite? Or ‘internal’ questions like: What is the credit limit for that customer? What is the status that specific opportunity?
All these questions can be answered by a chatbot by connecting to your back end system, like an existing ERP or CRM system.
When a chatbot is used, there is no complicated user interface, such as with an App. The customer or employees will have a conversation with a bot, by speech or by chatting. Bots are developed with a seamless integration between the Microsoft Bot Framework and known messaging platforms such as WhatsApp, Facebook Messenger, Microsoft Teams, Skype, etcetera.
A bot can continue to optimize itself through machine learning. In machine learning, patterns are detected and recognized. Normally you have to do this yourself as a person, but with machine learning the bot can learn from itself.